Business analysis
Requirements gathering, process mapping and user stories with testable acceptance criteria. Scope, business rules and exceptions written down before a line of code.
- BRDs & FRDs
- User stories
- Process maps
Business analysis · Solution design · Johannesburg & Cape Town
We turn what the business needs into specs developers can build.
ThinkSpec is a South African consultancy for business analysis and solution design. We help telecoms, fintech and service teams define requirements clearly, connect their systems, and ship the right thing the first time.
REQ-KYC-014Ready for dev
Story
As an onboarding agent, I want a client's KYC status to update automatically when verification completes, so I don't chase documents manually.
As an onboarding agent, I want a client's KYC status to update automatically when verification completes, so I don't chase documents manually.
Acceptance criteria
Given a client has submitted all documents
When the verification provider returns a pass
Then the status changes to Verified within 60 seconds
And the agent is notified in the case view
Given a client has submitted all documents
When the verification provider returns a pass
Then the status changes to Verified within 60 seconds
And the agent is notified in the case view
- Systems
- CRM · KYC provider · Core platform
- Exceptions
- Fail, timeout, partial docs
Services
Clear requirements. Connected systems.
We sit between business stakeholders and delivery teams, so nothing gets lost in translation.
Solution design & integration
Cross-system workflow design for platforms that need to talk to each other: onboarding, KYC, billing and third-party providers.
- Integration specs
- Data flows
- API requirements
Conversational solutions
Design and delivery of WhatsApp and chatbot services, from conversation flows to backend integration, with hosting partners where needed.
- WhatsApp flows
- Chatbot design
- Partner delivery
Data & reporting
MIS and management dashboards that answer real business questions, with clear metric definitions and data sources agreed upfront.
- Power BI
- MIS dashboards
- Data definitions
Approach
How a project runs
Every engagement follows the same four stages, and each one ends with something you can sign off.
Stage 1
Discover
Understand the real problem, the people involved and the systems already in place.
→ Problem statement & scope
Stage 2
Specify
Write requirements, rules and exceptions in language both sides agree on.
→ Signed-off requirements
Stage 3
Design
Map how systems, data and users connect, and where things can go wrong.
→ Solution design
Stage 4
Support delivery
Stay with the team through build and testing so the spec holds up.
→ Tested, accepted release
Products
What we're building
Alongside client work, ThinkSpec is developing its own product from a problem we see on every project.
AI document tool for business analysts
Generates first drafts of requirements documents from structured inputs, so analysts spend their time on thinking rather than formatting.
Contact
Have a project in mind?
Tell us what you're trying to solve. Whether it's a single integration or a full requirements phase, we'll come back with how we'd approach it.